📦 Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
Once your order is packed and ready for shipment, you will receive a confirmation email with tracking details.
If there’s ever a delay due to stock or logistics, we’ll inform you directly — transparency comes first.
🌍 Shipping Regions & Delivery Times
We currently ship to:
🇪🇺 All EU countries
🇬🇧 United Kingdom
🇨🇭 Switzerland
🇳🇴 Norway
| Region | Estimated Delivery |
|---|---|
| EU Countries | 5–14 business days |
| UK | 7–14 business days |
| Other regions | 10–20 business days |
Delivery times may vary depending on customs, holidays, or courier service performance.
💸 Shipping Costs
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EU Orders over €50 → 📦 FREE Shipping
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Orders below €50 → Calculated at checkout based on location
📦 Packaging & Tracking
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All orders are shipped in secure, branded or neutral packaging
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Tracking number is provided for 100% of orders
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You can track your shipment through the link in your email or from your account dashboard
🔐 Customs & Import Duties
International customers (outside the EU) are responsible for any customs or import fees required by local regulations.
POP SHOP EU is not liable for delays caused by customs processing or non-payment of duties.
❗️ Undeliverable / Refused Packages
If a package is refused or returned due to incorrect address, unpaid customs fees, or refusal at delivery — shipping fees are non-refundable.
We can re-ship the order after reconfirmation and additional shipping payment.
✉️ Need Help?
Our support team is here for you.
If your package is late, lost, or damaged in transit — please contact us at support@popshopeu.com. We’ll respond within 24–48 hours and resolve the issue promptly.
POP SHOP EU — Reliable. Transparent. Always in touch